Whether you run the sites yourself or manage them for a client, we take your repair work orders for refrigeration, HVAC, plumbing, electrical and kitchen equipment. A vetted local tech goes to the site, the work is documented in your portal, and you get one clean invoice.
There's no contract to sign. Use our customer portal on the web or as a phone app, or we connect to the work order portal you already use.
We send DFW trade shops repair work from restaurant chains, c-stores, retailers and the facility management companies that serve them. You see the site, scope and not-to-exceed amount before you accept. We handle the portals and paperwork, and we pay you within two weeks instead of the usual 60 to 90 days.
There's no fee and no contract, and you can turn down any job.
Here's how that night usually goes, and how it goes with one accountable vendor.
A person answers every call. If a tech cancels, we replace them before your ETA slips.
You get the tech and ETA as soon as the job is matched, and we tell you right away if anything changes.
One thread per ticket, with updates when a tech is assigned, on site and done.
One invoice per job, in your format, at or under your NTE.
DFW averages 106 days a year at 90°F or above (NOAA 1991–2020 normals). Walk-ins and rooftop units fail when stores can least afford it.
You already know how to fix it. We take care of the parts of FM work that usually slow you down.
| Topic | Typical FM / portal work | Lattice |
|---|---|---|
| When you get paid | 60–90 days, after invoice disputes | 14 days after your invoice |
| What it costs you | Fees for fast pay, or a cut of the job | Nothing. Your rate, in full |
| Paperwork | Portal check-ins, photo uploads, rejections | We do it. You send photos by text |
| Job details | Vague tickets, surprises at the door | Scope, equipment, site contact and NTE before you accept |
| Commitment | Scorecards and minimums | None. Turn down any job |
| Your customers | – | Protected. We never use what you share with us to go after them |
Send work through our customer portal on the web or as a phone app, or we connect to the portal you already use (ServiceChannel, Corrigo, Fexa and others).
Every offer comes with the equipment, the problem, the site contact and the approved budget, so there are no surprises at the door.
Local techs held to national standards, with one SLA, one point of contact and one invoice for every trade we cover.
Service area: the Dallas–Fort Worth metroplex.
Everything your vendor manager needs to approve us, in one place.
We pay your invoice within 14 days, then we wait the 60–90 days for the customer to pay us.
Tell us about your company and a Lattice representative will reach out. There's no contract to sign.Join the list here, then finish your sign-up in our vendor portal. There's no fee and no contract.
We use this to prepare for the first call. You don't need a work order to sign up.
It takes about a minute. When you're done, we take you straight to our vendor sign-up portal to finish.
You sign the agreement on your phone at the end. You can save as you go and finish later.
Sign up on this page. A Lattice representative will reach out to discuss the Lattice Program, send our vendor packet and set up your portal access.
We're your contractor. We take the work order, carry the SLA and invoice you, and the local shop works for us. FM companies bring us in as their subcontractor.
No. You can use our customer portal on the web or as a phone app, or we can connect to the work order portal you already use.
Your rate card, or a quote per job. Never above your NTE without your approval.
Both. Restaurant groups, c-stores, grocers, retailers and clinics work with us directly, and FM companies bring us in as a subcontractor for their DFW sites. Either way, you get the same vetted tech, photo closeout and one invoice.
We line up a replacement before your ETA slips, and we tell you if it does.
Refrigeration and ice machines, commercial kitchen equipment, HVAC/R, plumbing and grease, electrical, and handyman work, across Dallas–Fort Worth.
Your vendor application and insurance requirements. We send our certificate of insurance, W-9, licenses and capability sheet the same business day.
Join the list, then finish your sign-up in our vendor portal. Once we've checked your W-9, insurance, license and signed agreement, job offers come to you by text with the site, scope and NTE. You accept the ones that fit your schedule.
No. Accept or pass on each offer. No minimums.
Restaurant chains, c-stores, grocers, retailers and clinics with sites across DFW, and the facility management companies that serve them. You see the customer, site, scope and NTE before you accept.
No. Our agreement says we won't use anything you share with us to go after your customers, and you won't go around us to ours.
Within 14 days of your invoice, for every completed job.
A W-9, a certificate of insurance, any Texas license your trade needs and your rates. You enter them in our vendor sign-up portal on your phone, and you can save as you go.