Refrigeration, HVAC, plumbing, electrical and kitchen repair, with photo closeout and one clean invoice.
We send DFW trade shops repair work from restaurant chains, c-stores, retailers and the facility management companies that serve them. You see the site, scope and not-to-exceed amount before you accept. We handle the portals and paperwork, and we pay you within two weeks instead of the usual 60 to 90 days.
There's no fee and no minimum, you can turn down any job, and you can leave on 10 days' notice.
Whether you run the sites yourself or manage them for a client, send us your repair work orders. A vetted local tech goes to the site, and the work is documented in your portal.
No minimums, no long-term contract, and a 120-day labor warranty on every repair. Use our customer portal on the web or as a phone app, or we connect to the work order portal you already use.
Here's how that night usually goes, and how it goes with one accountable vendor.
A person answers every call. If a tech cancels, we replace them before your ETA slips.
You get the tech and ETA as soon as the job is matched, and we tell you right away if anything changes.
One thread per ticket, with updates when a tech is assigned, on site and done.
One invoice per job, in your format, at or under your NTE.
DFW averages 106 days a year at 90°F or above (NOAA 1991–2020 normals). Walk-ins and rooftop units fail when stores can least afford it.
You already know how to fix it. We take care of the parts of FM work that usually slow you down.
| Topic | Typical FM / portal work | Lattice |
|---|---|---|
| When you get paid | 60–90 days, after invoice disputes | 14 days after your invoice |
| What it costs you | Fees for fast pay, or a cut of the job | Nothing. Your rate, in full |
| Paperwork | Portal check-ins, photo uploads, rejections | We do it. You send photos by text |
| Job details | Vague tickets, surprises at the door | Scope, equipment, site contact and NTE before you accept |
| Commitment | Scorecards and minimums | None. Turn down any job |
| Your customers | – | Protected. We never use what you share with us to go after them |
Send work through our customer portal on the web or as a phone app, or we connect to the portal you already use (ServiceChannel, Corrigo, Fexa and others).
Every offer comes with the equipment, the problem, the site contact and the approved budget, so there are no surprises at the door.
We build your equipment register as we work, starting with the first job. Each unit gets a Lattice QR tag and a record in your customer portal, with no software fee and no per-user charges.
Staff scan it to send a repair request in under a minute, already filled in with the unit, the site and its history.
Every visit, photo, note, quote and invoice is saved to the unit, so the next tech starts ahead.
Make, model, serial and age read from the nameplate photo, so warranty work goes to the manufacturer, not your budget.
Coil cleans, filter changes and ice machine sanitizing on a schedule, with a completion record for every visit.
Repair spend on each unit against its replacement cost, so you know when the next repair is money wasted.
Approval limits by person, budgets by site and trade, and a monthly report by site, trade and unit.
The tech photographs the nameplate, and the unit gets a QR tag and a record with its make, model, serial and age.
Founding customers get a free equipment walk-through at their first five DFW sites, so the register is complete from day one.
Add, edit or retire units in the portal, or send us your equipment list and we'll load it.
Most facilities teams pay for maintenance software and still chase a list of trade vendors. With Lattice, the repair team and the software come together, on one account.
You get work orders and dashboards. Finding a tech, chasing the ETA and checking the invoice is still on your team.
You get the repair, but the details live in their paperwork, and every new trade is another vendor to set up.
One account for every trade, a vetted local tech on every job, and an equipment record that updates itself after every visit.
| What you get | Facilities app | Trade vendor | Lattice |
|---|---|---|---|
| Work orders and maintenance schedules | Yes | No | Yes |
| Equipment register with full repair history | Yes | No | Yes |
| Technicians to do the work | No | Yes | Yes |
| Every trade on one account | No | Usually one trade | Yes |
| Records update after every job | Manual entry | No | Yes |
| Every invoice and spend in one view | If you upload them | No | Yes |
| Approval limits and budgets | Yes | No | Yes |
| Software cost | A separate subscription | No | Included |
| Labor warranty on repairs | No | Varies | 120 days |
If the same problem comes back on the same equipment within 120 days, we send a tech back and fix it with no labor or trip charge.
On every repair, in every trade we cover. Parts carry the maker's warranty, and we handle the claim.
Before and after photos, notes and a signed ticket on every job, saved to the job and to the unit's record.
Per job, in your format, at or under your NTE. Nothing above it without your approval.
Local techs held to national standards, with one SLA, one point of contact and one invoice for every trade we cover.
Service area: the Dallas–Fort Worth metroplex.
Everything your vendor manager needs to approve us, in one place.
We pay your invoice within 14 days, then we wait the 60–90 days for the customer to pay us.
Tell us about your company and a Lattice representative will reach out. No minimums, no long-term contract, and a 120-day labor warranty on every repair.Join the list here, then finish your sign-up in our vendor portal. There's no fee, and you can leave on 10 days' notice.
We use this to prepare for the first call. You don't need a work order to sign up.
It takes about a minute. When you're done, we take you straight to our vendor sign-up portal to finish.
You sign the agreement on your phone at the end. You can save as you go and finish later.
Sign up on this page. A Lattice representative will reach out to discuss the Lattice Program, send our vendor packet and set up your portal access.
We're your contractor. We take the work order, carry the SLA and invoice you, and the local shop works for us. FM companies bring us in as their subcontractor.
No. You can use our customer portal on the web or as a phone app, or we can connect to the work order portal you already use. Your equipment register and reports live in the customer portal either way.
Your rate card, or a quote per job. Never above your NTE without your approval. The customer portal, equipment tracking and reports come with it, at no extra charge.
If the same problem comes back on the same equipment within 120 days of our repair, we send a tech back and fix it with no labor or trip charge. Parts carry the manufacturer's warranty, and we handle the claim. The full wording is in the Lattice Program terms you accept at setup.
Our techs tag every unit they work on, from the first job, and founding customers get a free walk-through to tag the rest of their first five DFW sites. Your team can add or edit units in the portal, or send us a list to load.
It opens that unit in the customer portal: its details, warranty and repair history, with a button to send a repair request already filled in with the site and the equipment. Techs scan it on arrival so the visit lands on the right unit.
Both. Restaurant groups, c-stores, grocers, retailers and clinics work with us directly, and FM companies bring us in as a subcontractor for their DFW sites. Either way, you get the same vetted tech, photo closeout and one invoice.
We line up a replacement before your ETA slips, and we tell you if it does.
Refrigeration and ice machines, commercial kitchen equipment, HVAC/R, plumbing and grease, electrical, and handyman work, across Dallas–Fort Worth.
Your vendor application and insurance requirements. We send our certificate of insurance, W-9, licenses and capability sheet the same business day.
Join the list, then finish your sign-up in our vendor portal. Once we've checked your W-9, insurance, license and signed agreement, job offers come to you by text with the site, scope and NTE. You accept the ones that fit your schedule.
No. Accept or pass on each offer. No minimums.
Restaurant chains, c-stores, grocers, retailers and clinics with sites across DFW, and the facility management companies that serve them. You see the customer, site, scope and NTE before you accept.
No. Our agreement says we won't use anything you share with us to go after your customers, and you won't go around us to ours.
Within 14 days of your invoice, for every completed job.
A W-9, a certificate of insurance, any Texas license your trade needs and your rates. You enter them in our vendor sign-up portal on your phone, and you can save as you go.